Question 1

What is ALTYAA?

Accepted Answer

ALTYAA is an AI-powered reputation management platform that helps businesses monitor, manage, and respond to online reviews across multiple platforms including Google, Facebook, Instagram, and TikTok. Our intelligent system automates review responses while maintaining your brand voice.

Question 2

How does ALTYAA work?

Accepted Answer

ALTYAA connects to your business profiles across various platforms, monitors incoming reviews in real-time, and uses AI to generate personalized, professional responses. You can review and edit responses before they're published, or enable auto-publish for routine reviews. Our dashboard provides analytics and insights to help you understand your reputation trends.

Question 3

Who should use ALTYAA?

Accepted Answer

ALTYAA is perfect for multi-location businesses, restaurants, hotels, healthcare providers, retail chains, service businesses, and any organization that receives online reviews. Whether you have 5 or 500 locations, ALTYAA scales to meet your needs.

Question 4

How long does setup take?

Accepted Answer

Most users are up and running in under 5 minutes. Our guided onboarding walks you through connecting your platforms and customizing your AI response preferences. You can start managing reviews immediately after setup.

Question 5

How does AI response generation work?

Accepted Answer

ALTYAA uses advanced language models to craft personalized, professional responses to reviews. You can customize the tone, style, and key points to match your brand voice. The AI learns from your preferences over time, ensuring every response aligns with your brand identity. You maintain full control with the ability to review and edit before publishing.

Question 6

Which platforms does ALTYAA support?

Accepted Answer

ALTYAA integrates with Google Business Profile, Meta Business Profile (Facebook and Instagram), and TikTok. We're constantly adding new platforms based on customer feedback. All platforms are managed from a single, unified dashboard.

Question 7

Can I manage multiple locations?

Accepted Answer

Yes! Our dashboard is built for multi-location businesses. Manage all your locations from a single interface with location-specific analytics, custom response templates per location, and team member assignments. You can view performance across all locations or drill down into individual sites.

Question 8

Can I customize AI responses?

Accepted Answer

Absolutely! Set your brand voice, tone preferences (friendly, professional, casual, etc.), key talking points, and response templates. You can create different response styles for different review types (positive, negative, neutral) and customize by location. Every response can be reviewed and edited before publishing.

Question 9

Do I get notified of new reviews?

Accepted Answer

Yes! ALTYAA sends real-time notifications via email, SMS, or in-app alerts when new reviews are posted. You can customize notification preferences by review rating, platform, location, or urgency level to ensure you never miss important feedback.

Question 10

What analytics does ALTYAA provide?

Accepted Answer

Our analytics dashboard shows review trends, sentiment analysis, response times, rating distributions, competitor comparisons, and keyword insights. Track performance by location, time period, platform, and review type. Export reports for presentations or stakeholder meetings.

Question 11

Do you offer a free trial?

Accepted Answer

Yes! We offer a 15-Day Free trial with full access to all features. No credit card required to start. You can explore ALTYAA completely free and cancel anytime during the trial period without being charged.

Question 12

What pricing plans do you offer?

Accepted Answer

We offer flexible plans for businesses of all sizes: Starter (1-5 locations), Professional (6-25 locations), and Enterprise (26+ locations with custom features). All plans include AI response generation, multi-platform support, analytics, and email support. Visit our pricing page for detailed comparisons.

Question 13

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express, Discover) and PayPal. Enterprise customers can also pay via invoice with NET 30 terms.

Question 14

Can I cancel my subscription?

Accepted Answer

Absolutely. No questions asked, no hidden fees, no cancellation penalties. You can cancel your subscription at any time from your account settings. Your access continues until the end of your billing period.

Question 15

Can I upgrade or downgrade my plan?

Accepted Answer

Yes! You can upgrade or downgrade your plan at any time from your account settings. Upgrades take effect immediately, and you'll be prorated for the remaining billing period. Downgrades take effect at the next billing cycle.

Question 16

What's your refund policy?

Accepted Answer

We offer a 30-day money-back guarantee. If you're not satisfied with ALTYAA for any reason, contact us within 30 days of your first payment for a full refund, no questions asked.

Question 17

How do I connect my business profiles?

Accepted Answer

Connecting your profiles is simple and secure. From your dashboard, click "Add Platform," authenticate with your business account credentials, and select the locations you want to manage. ALTYAA uses OAuth for secure authentication and never stores your passwords.

Question 18

Do you have an API?

Accepted Answer

Yes! Our REST API is available on Professional and Enterprise plans. Access reviews, responses, analytics, and more programmatically. Full API documentation with examples is available in your dashboard. Perfect for integrating ALTYAA with your existing tools and workflows.

Question 19

Does ALTYAA integrate with other tools?

Accepted Answer

Yes! ALTYAA integrates with popular CRM systems, marketing platforms, and business intelligence tools. We offer native integrations with Salesforce, HubSpot, Slack, and Zapier. Custom integrations are available for Enterprise customers.

Question 20

Can I import existing review data?

Accepted Answer

Yes! During setup, ALTYAA automatically imports your existing reviews from connected platforms. Historical data helps our AI understand your brand voice and provides comprehensive analytics from day one.

Question 21

Is my data secure?

Accepted Answer

Security is our top priority. We use multi-factor authentication (MFA), row-level security (RLS), bank-level 256-bit encryption, and SOC 2 Type II compliance. Your data is encrypted at rest and in transit. We never share or sell your information to third parties.

Question 22

Where is my data stored?

Accepted Answer

Your data is stored on secure, enterprise-grade servers with multiple redundancies and daily backups. We use leading cloud infrastructure providers with 99.99% uptime SLAs. Data centers are located in the US and EU to comply with regional data protection regulations.

Question 23

Are you GDPR and CCPA compliant?

Accepted Answer

Yes! ALTYAA is fully compliant with GDPR, CCPA, and other major data protection regulations. We provide data processing agreements (DPAs), handle data deletion requests, and maintain transparent privacy practices. Our privacy policy details all data handling procedures.

Question 24

Can I control who has access to my account?

Accepted Answer

Yes! ALTYAA offers role-based access control (RBAC) with customizable permissions. Define roles like Admin, Manager, and Viewer with specific access levels. Assign team members to specific locations and control what they can view or edit. Track all user activity with detailed audit logs.

Question 25

Can I add team members?

Accepted Answer

Yes! All plans allow multiple team members with customizable roles and permissions. Assign team members to specific locations, set response approval workflows, and track individual performance. Perfect for distributed teams and franchises.

Question 26

Do you provide training?

Accepted Answer

Yes! We offer comprehensive training resources including video tutorials, documentation, webinars, and live onboarding sessions. Enterprise customers receive dedicated training sessions and ongoing support. Our knowledge base covers all features with step-by-step guides.

Question 27

What kind of support do you provide?

Accepted Answer

All plans include email support with 24-hour response time. Professional plans get priority support with 4-hour response. Enterprise customers receive dedicated account management and phone support. We also have comprehensive documentation and video tutorials available 24/7.

Question 28

Where can I find my invoices?

Accepted Answer

All invoices are available in your account settings under the Billing section. You can download PDF invoices, view payment history, and update billing information. Invoices are also automatically emailed after each payment.

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