Terms of Service

Last updated: December 2024

1. Agreement to Terms

By accessing or using ALTYAA's AI-powered reputation management platform and related services (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these Terms, you may not access or use the Service. These Terms constitute a legally binding agreement between you and ALTYAA ("we," "us," or "our"). If you are using the Service on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.

2. Description of Service

ALTYAA provides an AI-powered reputation management platform that helps businesses monitor, manage, and respond to online reviews and social media presence. Our Service includes:

Review and social media monitoring across multiple platforms (Google Business Profile, Meta/Facebook/Instagram, TikTok)
AI-powered response generation and suggestions
Analytics and reporting on reputation metrics
Multi-location and multi-platform management
Content scheduling and publishing tools

3. Account Registration and Security

To use our Service, you must create an account. By creating an account, you agree to:

Provide accurate, current, and complete information during registration and keep it updated
Maintain the security of your account credentials and not share them with others
Be at least 18 years of age or the age of legal majority in your jurisdiction
Have the authority to bind any business entity you register on behalf of
Notify us immediately of any unauthorized access to or use of your account

4. Subscription and Payments

4.1 Subscription Plans

We offer various subscription plans (Starter, Professional, Enterprise) with different features and pricing. Current pricing and features are available on our website. We reserve the right to modify pricing with 30 days' notice to existing subscribers.

4.2 Free Trial

We offer a 15-Day Free trial with full access to selected plan features. No credit card is required to start the trial. At the end of the trial period, you must subscribe to a paid plan to continue using the Service.

4.3 Billing

Subscriptions are billed in advance on a monthly or annual basis. All fees are non-refundable except as expressly stated in these Terms or required by law. Payment processing is handled securely by our payment provider (Stripe). You authorize us to charge your payment method for all fees incurred.

4.4 Cancellation

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. You will retain access to the Service until the end of your paid period. Upon cancellation, you may export your data within 30 days.

4.5 Refunds

We offer a 30-day money-back guarantee for first-time subscribers. If you are not satisfied with the Service within 30 days of your first payment, contact us for a full refund. After 30 days, fees are non-refundable.

5. Acceptable Use Policy

You agree not to use the Service to:

Violate any applicable laws, regulations, or third-party rights
Post, transmit, or distribute harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable content
Impersonate any person or entity, or falsely claim an affiliation with any person or entity
Send spam, bulk messages, or engage in any form of unsolicited advertising
Reverse engineer, decompile, disassemble, or attempt to discover the source code of the Service
Circumvent, disable, or interfere with security features of the Service
Interfere with or disrupt the Service or servers connected to the Service
Access accounts, data, or systems without authorization
Violate the terms of service of connected third-party platforms (Google, Meta, TikTok)

6. Third-Party Platform Terms

The Service integrates with third-party platforms. Your use of these integrations is subject to the respective platform's terms of service:

Google

Google Terms of Service & API User Data Policy

7. Intellectual Property Rights

7.1 Our Content and Technology

The Service, including its software, design, features, functionality, AI models, and documentation, is owned by ALTYAA and protected by copyright, trademark, and other intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to use the Service during your subscription period solely for your internal business purposes.

7.2 Your Content

You retain ownership of all content you upload, create, or transmit through the Service ("Your Content"). By using the Service, you grant us a limited license to use, process, and display Your Content solely to provide the Service to you. You represent that you have all necessary rights to Your Content and that it does not violate any third-party rights.

7.3 AI-Generated Content

AI-generated responses and suggestions created by our Service are provided as tools to assist you. You are responsible for reviewing, editing, and approving all AI-generated content before use. You may use AI-generated content created through your account for your business purposes, subject to these Terms.

8. Data and Privacy

Your privacy is important to us. Our collection and use of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to our data practices as described in the Privacy Policy.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

Warranties that the Service will be uninterrupted, error-free, or secure
Warranties regarding the accuracy, reliability, or completeness of any content or information
Warranties regarding the availability or functionality of third-party platform integrations
Warranties that AI-generated responses will be accurate, appropriate, or effective for your purposes

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ALTYAA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

11. Indemnification

You agree to defend, indemnify, and hold harmless ALTYAA and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights, including intellectual property rights; or (d) your content posted through the Service.

12. Termination

Termination by You

You may terminate your account at any time by canceling your subscription through your account settings or by contacting us.

Termination by Us

We may suspend or terminate your access to the Service immediately, without prior notice, if you breach these Terms, fail to pay fees when due, or engage in conduct that we determine, in our sole discretion, may harm ALTYAA, other users, or third parties.

Effects of Termination

Upon termination, your right to use the Service will immediately cease. You may request export of your data within 30 days of termination. We may delete your data after this period unless legally required to retain it.

13. Modifications

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time. We will provide reasonable notice of material changes that negatively affect your use of the Service.

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last updated" date. Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any legal action or proceeding arising out of these Terms shall be brought exclusively in the federal or state courts located in Delaware.

15. Dispute Resolution

Informal Resolution

Before filing a claim, you agree to try to resolve the dispute informally by contacting us at legal@altyaa.com. We will attempt to resolve the dispute through good-faith negotiations for at least 30 days.

Binding Arbitration

If we cannot resolve the dispute informally, you agree that any dispute arising from these Terms or the Service will be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration will be conducted in English and take place in Delaware. Each party will bear its own costs, except that ALTYAA will pay arbitration filing fees for claims under $10,000.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and ALTYAA regarding the Service and supersede all prior agreements and understandings.

18. Contact Us

If you have any questions about these Terms, please contact us:

Email: legal@altyaa.com

Address: [Your Business Address]